By Purchasing Services by The Artist Lab, You Are Subject To The Following Policies:

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VALIDITY

All packages purchased for the 2024-2025 school year are ONLY VALID for the 2024-2025 school year. Any excess classes past Summer 2025 will become void/expired, with no exceptions.

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REGISTRATION FEE​

As of 1/1/2024, registration fees are service fees active for all Fall-Spring class registrations and is inclusive of a singular, one-time gift(s) for newly enrolled students. Students who have been inactive for over 3 months from the last class visit will subject to another re-registration fee. The Summer Semester is excluded from this policy.

CLASSROOM BEHAVIOR​

If a student is disruptive to the class, a notice will be given. If the behavior continues, parents will be contacted to pick up their child early, and the class will still be deducted from their package. Repeated occurrences will result in the removal of the student from the class, and any refunds, credits, or discounts may not be given.

MILITARY DISCOUNTS

With a valid military ID shown, individuals can receive a 5% discount.

MAKE UP PASSES

Make Up Passes are offered when a student cannot attend their usual class day and time for any reasons that prevents the student from attending the class. Rather than deducting a class from the package, students can use their make-up pass at a later date if their package allows.

• 1 Month Package/ 4 Classes: No make-up class issued, no matter the circumstances.

• 3 Month Package/ 12 Classes: 1 make-up class issued, as long as 24 hour advanced notice is given.

• 9 Month Package/ 36 Classes: 3 make-up classes issued, as long as 24 hour advanced notice is given

MANAGEMENT CANCELLATIONS​

If a class session is canceled by The Artist Lab, there will either be rescheduling, exchange, or refund issued.

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CLASS CHANGES & POSTPONEMENTS
Switching Different Class Types: Switching different types of classes might be available, space permitting, with a $35 Processing fee, at least 48 hours before rescheduled class start date.

Switching Class Time for the Same Type of Class: Switching class time for the same type of class might be available, space permitting, with no Processing fee, at least 48 hours before rescheduled class start date.

Pausing a Class Package: To pause a package for a certain amount of time due to any reason, a $35 Processing Fee is required. When returning, there will not be a fee to start the package.
 

DROP IN​

All Drop In Packages must either schedule their classes by appointment with The Artist Lab Front Desk or give 24 hour advanced notice of their absence of the class. Not providing notice or scheduling their classes will result as a “No Show,” deducting a visit from your package.

• 3 Month Package/ 12 Classes: Must be finished within 6 months of purchase date.

• 9 Month Package/ 36 Classes: Must be finished within 12 months of purchase date.

RETURN & REFUNDS​

All returns and refunds are up to the discretion of The Artist Lab.

• All Trial Class purchases are FINAL SALE and cannot be refunded or exchanged, with no exceptions.

• All Presale, Discount, and Early Enrollment classes and camp purchases are FINAL SALE and cannot be refunded or exchanged, with no exceptions.

• All Regular-priced classes and camp purchases can be returned for a refund of class tuition minus the $35 transaction fee within 3 days of purchase AND has not been used.

• If after 3 days of purchase AND has not been used, a partial refund of 80% of class tuition minus $35 transaction fee may be issued.

• All Classes and Camps are FINAL SALE and cannot be refunded or exchanged, with no exceptions after the first class has been completed. All unused classes and hours remaining in the class package are not exchangeable for other classes, camps, or other special events. No price adjustment will be issued for any packages

SYMPTOM REMOVAL POLICY​

The symptoms below qualify for the Artist Lab or their employees or any involved parties to remove child (ren) from the classroom which will result in sending children home early. If child (ren) displays any of these symptoms, parent should not bring them to the Artist Lab.

• Fever, defined as having a temperature of 100°F or higher taken on the forehead (a child needs to be fever free for a minimum of 24 hours before returning to school, that means the child is fever free without the aid of Tylenol®, or any other fever reducing substance.)

• Fever AND sore throat, rash, vomiting, diarrhea, earache, irritability, or confusion.

• Frequent scratching of the body or scalp, lice, rash, or any other spots that resemble childhood diseases, including ringworm.

• Is irritable, continuously crying, or requires more attention than we can provide without hurting the health, safety or well-being of the other children in our care.