By purchasing services from THE ARTIST LAB, you agree to comply with the following policies:

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VALIDITY

All packages purchased for the 2024-2025 school year are ONLY VALID for the 2024-2025 school year. Any unused classes after Summer 2025 will become void/expired, with no exceptions.

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REGISTRATION FEE​

As of 1/1/2024, registration fees are service fees applicable to all Fall-Spring class registrations and include a one-time gift(s) for newly enrolled students. Students who have been inactive for over 3 months since their last class visit will be subject to an additional re-registration fee. The Summer Semester is excluded from this policy.

CLASSROOM BEHAVIOR​

If a student is disruptive during class, a notice will be issued. If the behavior continues, parents will be contacted to pick up their child early, and the class will still be deducted from their package. Repeated offenses will result in the student’s removal from the class, with no refunds, credits, or discounts provided.

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MILITARY DISCOUNTS

Individuals with a valid military ID are eligible for a 5% discount.

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MAKE UP PASSES

Make Up Passes are offered when a student cannot attend their usual class day and time for any reasons that prevent the student from attending the class. Rather than deducting a class from the package, students can use their make-up pass at a later date if their package allows.

• 1-Month Package / 4 Classes: No make-up classes will be issued, regardless of circumstances.


• 3-Month Package / 12 Classes: 1 make-up class will be issued, provided 24 hours' advance notice is given.

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9-Month Package / 36 Classes: 3 make-up classes will be issued, provided 24 hours' advance notice is given.

MANAGEMENT CANCELLATIONS​

If a class session is canceled by The Artist Lab, either a rescheduled session, exchange, or refund will be issued.

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CLASS CHANGES & POSTPONEMENTS
Switching Different Class Types: Switching to a different class type may be possible, space permitting, with a $35 processing fee. Requests must be made at least 48 hours before the rescheduled class start date.

Switching Class Time for the Same Type of Class: Switching the class time for the same type of class may be possible, space permitting, with no processing fee. Requests must be made at least 48 hours before the rescheduled class start date.

Pausing a Class Package: To pause a class package for a specific period due to any reason, a $35 processing fee is required. However, there will be no additional fee to restart the package upon returning.

DROP IN​

Drop-In Packages must either schedule their classes in advance with The Artist Lab Front Desk or provide 24 hours' advance notice of their absence. Failure to provide notice or schedule a class will result in a “No Show,” which will deduct a visit from your package.

• 3-Month Package / 12 Classes: Must be completed within 6 months of the purchase date.

• 9-Month Package / 36 Classes: Must be completed within 12 months of the purchase date.

RETURN & REFUNDS​

All returns and refunds are at the discretion of The Artist Lab.

• All Trial Class purchases are FINAL SALE and cannot be refunded or exchanged, with no exceptions.

• All Presale, Discount, and Early Enrollment classes and camp purchases are FINAL SALE and cannot be refunded or exchanged, with no exceptions.

• All Regular-Priced Classes and Camp Purchases can be returned for a refund of class tuition, minus a $35 transaction fee, within 3 days of purchase and if the class or camp has not been used.


• If more than 3 days have passed since the purchase and the class or camp has not been used, a partial refund of 80% of the class tuition, minus the $35 transaction fee, may be issued.

• All Classes and Camps are FINAL SALE and cannot be refunded or exchanged, with no exceptions, after the first class has been completed.
  Any unused classes or hours remaining in a class package are non-transferable and cannot be exchanged for other classes, camps, or special events. No price adjustments will be issued for any packages.

SYMPTOM REMOVAL POLICY​

Symptoms Policy: The following symptoms qualify as grounds for The Artist Lab, its employees, or any involved parties to remove a child from the classroom, resulting in the child being sent home early. If a child exhibits any of these symptoms, parents are advised not to bring them to The Artist Lab.

• Fever Policy: Fever is defined as a temperature of 100°F or higher, measured on the forehead. A child must be fever-free for at least 24 hours before returning to The Artist Lab. This means the child must be free of fever without the use of Tylenol® or any other fever-reducing medication.

• Fever with Additional Symptoms: A fever accompanied by any of the following symptoms will also require the child to stay home: sore throat, rash, vomiting, diarrhea, earache, irritability, or confusion.

• Skin and Scalp Conditions: Frequent scratching of the body or scalp, lice, rash, or any other spots resembling childhood diseases (e.g., ringworm) will require the child to stay home until cleared by a medical professional.

• Behavioral Concerns: A child who is irritable, continuously crying, or requires more attention than can be provided without compromising the health, safety, or well-being of other children in our care will need to stay home.